Technical Business Analyst (Remote)
Signet Jewelers
See how well this job matches your profile
Sign up to get an AI match score and generate a tailored application in seconds.
Get your match scoreTags
About the role
Role Overview
Technical Business Analyst IV (Remote) acts as a bridge between business stakeholders and technical teams. You will gather and translate requirements, analyze systems and integrations, support solution design, assist with testing, and provide production support.
Key Responsibilities
- Lead requirements gathering sessions with business stakeholders and technical teams
- Perform system analysis for solution design, impact assessments, troubleshooting, and root cause analysis
- Translate business needs into detailed functional and technical requirements for developers, testers, and support teams
- Analyze integrations, data flows, business rules, and technical dependencies to identify impacts of changes
- Use SQL to analyze data, validate business rules, support requirements work, and troubleshoot production issues
- Use Postman to validate APIs, troubleshoot integrations, and support testing
- Collaborate with Salesforce administrators, developers, architects, QA teams, and vendors to deliver scalable solutions
- Support Agile delivery: backlog refinement, testing, UAT, and release validation
- Track project progress, communicate risks/issues, and maintain project documentation
- Investigate and coordinate resolution for production issues
- Support end-user training, adoption, and post-production support
Requirements (Required)
- 5+ years in Business Analyst / Business Systems Analyst / Technical Business Analyst roles
- 3+ years of Salesforce experience, preferably Service Cloud and customer service solutions
- Ability to create requirements that support both business objectives and technical implementation
- Understanding of system integrations, APIs, data flows, and SDLC methodologies
- Working knowledge of cloud platforms such as AWS or Azure and general cloud architecture concepts
- Strong communication, problem-solving, and stakeholder management skills
Nice to Have
- Experience with CCaaS platforms (e.g., Genesys, Amazon Connect, NICE CXone, Five9, LivePerson)
- Salesforce integration and customer service technology support experience
- Salesforce certifications (Administrator, Business Analyst, Service Cloud Consultant, or similar)
- Experience working in AWS/Azure environments supporting enterprise applications
About Signet Jewelers
Signet Jewelers is the world’s largest retailer of diamond jewelry, operating thousands of stores worldwide under well-known brands including Kay Jewelers, Zales, Jared, and others. The company focuses on a people-first culture with an emphasis on diversity, inclusion, and equity, and supports customer and community impact through its retail and digital platforms.
Scraped 8/1/2026