Technical Account Manager - US

Role overview

As a Technical Account Manager (US) at Sekoia.io, you will act as a trusted technical liaison and strategic success partner for customers in the US region. You will manage a portfolio end-to-end from onboarding through renewals, helping customers maximize value from the product.

Responsibilities

• Support a portfolio of customers from onboarding to renewals
• Architect solutions and deliver workshops
• Contribute to upsells and renewals
• Help customers derive maximum value from Sekoia.io’s product and represent their needs internally
• Map customers’ security architectures and usage patterns to identify optimization opportunities
• Conduct regular configuration audits to detect friction points and recommend technical improvements
• Onboard customers end-to-end with:
  • Kick-off workshops
  • Customized training sessions
  • Q&A clinics

Requirements

• Trusted technical customer liaison experience (post-sale)
• Ability to map security architectures/usage patterns and identify optimization opportunities
• Experience with configuration audits and recommending technical improvements
• Ability to run workshops and provide end-to-end onboarding/training

Nice-to-haves

• Familiarity with cybersecurity security architectures and customer security environments