Technical Account Manager, Automattic Special Projects Team

About the role

Join Automattic, the company behind WordPress.com, WooCommerce, and more. As a Technical Account Manager, you'll ensure our partners have an excellent experience with our products, from onboarding to support and maintenance. You'll collaborate with site owners, designers, and developers, and provide valuable feedback for product improvement. This is a fully remote position with an open vacation policy and a salary range of $85,000 - $130,000 USD. Key missions: Driving partners’ adoption of WordPress and other Automattic products and services, and resolving their incoming requests with high precision.. Collaborating with partners to define website functionality, taking ownership of delivery, timelines, and outcomes, and leading high-touch deployments or launches.. Acting as the “voice of the customer” for product teams, championing areas for opportunity, and surfacing bugs.