Supply Chain & Operations Manager for DTC Supplement Brand

Role Overview

Supply Chain & Operations Manager for a DTC supplement (health & wellness) brand, based in the United States. Own end-to-end supply chain execution and operational performance to ensure products move efficiently from manufacturing to customers while maintaining quality and supporting scalable growth.

Responsibilities

• Own end-to-end supply chain execution and operational performance (availability, delivery efficiency, scalable processes).
• Manage inventory planning and demand forecasting to maintain optimal stock levels.
• Oversee supplier/manufacturing relationships: production schedules, purchase orders, quality control, and inbound logistics.
• Manage 3PL partners to ensure fulfillment accuracy, shipping performance, and returns management.
• Develop, document, and continuously improve SOPs across supply chain and logistics operations.
• Establish quality assurance processes (identify issues, investigate root causes, implement corrective actions).
• Monitor operational KPIs: inventory levels, fulfillment accuracy, shipping performance, turnaround times, and defect rates.
• Build dashboards and reporting systems to provide actionable operational insights to leadership.
• Identify bottlenecks and lead continuous improvement initiatives using structured problem-solving and Lean principles.
• Leverage AI tools and automation to improve forecasting, reporting, workflows, and operational efficiency.
• Coordinate with leadership, manufacturing partners, fulfillment providers, and customer teams to ensure a seamless customer experience.

Requirements

• 5+ years managing end-to-end supply chain and operations, preferably in eCommerce/DTC/consumer product environments.
• Proven experience with inventory forecasting, supplier management, production planning, and fulfillment operations.
• Hands-on experience managing 3PL providers and maintaining service levels.
• Strong understanding of manufacturing processes, procurement, inventory management, and quality assurance.
• Ability to create, implement, and maintain operational SOPs.
• Advanced Excel or Google Sheets; experience building operational reports and dashboards.
• Strong analytical mindset for interpreting data and making decisions.
• Experience in fast-paced, high-growth startup/scale-up environments.

Nice-to-haves

• Experience leveraging AI tools/automation in operations, forecasting, and reporting.