Supply Chain & Operations Specialist

Role Overview

As a Supply Chain & Operations Specialist at Miss Amara, you’ll drive smooth, on-time fulfillment for DTC and B2B orders. You’ll coordinate daily outbound operations, manage inventory and returns, and ensure logistics data stays accurate—while helping improve processes as the business scales.

Responsibilities

• Order Management: Process and manage DTC and B2B orders across all channels with accurate statuses and seamless fulfillment.
• Logistics Coordination: Coordinate dispatch with warehouse teams and freight carriers; resolve booking issues and pickup delays.
• Issue Resolution / Escalations: Be the primary contact for Operations escalations; communicate with marketplaces to resolve order issues, delays, and fulfillment bottlenecks.
• Inventory & Returns: Handle day-to-day inventory tasks including returns, stock adjustments, and reconciliations with Ops and CX.
• Stock Integrity: Monitor inventory levels and proactively flag discrepancies between Cin7, the WMS, and marketplace channels.
• Inbound Support: Provide secondary backup for inbound logistics, including shipping bookings and pre-shipment supplier coordination.
• Process Improvement: Identify operational gaps, streamline manual tasks, and implement efficiencies to resolve recurring issues.
• Projects & SOPs: Document SOPs, support rollout, process mapping, and testing of new tools and supply chain improvements.

Requirements

• Prior experience in a fast-paced e-commerce environment, especially order management and operational/admin data handling.
• Strong organizational skills and high attention to detail.
• Excellent written and spoken English.
• Ability to work independently while collaborating cross-functionally.
• Proactive problem-solving mindset.
• Proficiency in Google Sheets and Microsoft Office.

Nice to Have

• Experience with Cin7, MS Excel, and Gmail.
• Experience with any order management system, freight booking platforms, or supplier/vendor platforms.