About the role

Role Overview

Join Cresta as a Strategic Solutions Engineering Manager. You’ll lead a team of Solutions Engineers, partner cross-functionally to improve how Cresta’s platform is positioned and delivered, and provide hands-on technical support for strategic, $1M+ deals.

Responsibilities

Lead and manage a team of Solutions Engineers supporting complex sales cycles with execution excellence across demos, POCs, and technical validation.
Collaborate cross-functionally with Product, Engineering, and Enablement to increase the SE team’s impact and drive continuous improvement in positioning and delivery.
Support strategic accounts by leading technical discovery and shaping the technical strategy for deals over $1M.

Requirements

Deep expertise in Contact Center technologies, including:
- Conversational AI
- CCaaS platforms
- Telephony infrastructure
Working knowledge of strategic platforms such as Salesforce, Google, Amazon, and contact center infrastructure.
AI agent applications understanding, with hands-on experience integrating AI into customer workflows.
8+ years in sales engineering or technical sales, including 3+ years in a leadership capacity.
Strong focus on coaching and career development for SEs via structured growth plans, role clarity, and skills development.
Experience building mentoring frameworks that develop technical excellence, soft skills, and leadership readiness.
Resourceful, strategic, and collaborative mindset to drive deal success with cross-functional partners.

Nice-to-Haves

Not explicitly stated.

About Cresta

Cresta is a technology company focused on the contact center and sales engineering ecosystem. The role emphasizes strategic deal support and customer-facing platform positioning, indicating a platform that leverages conversational AI and CCaaS capabilities to help teams in customer workflows.