About the role

Role overview

Join Fieldguide as a Strategic Account Partner supporting Fieldguide’s largest enterprise accounts. You will drive growth initiatives, ensure customer success, and align Fieldguide’s strategic value with the customer’s business vision and priorities.

Key missions

Build and own enterprise-wide account plans aligning Fieldguide’s strategic value with the customer’s vision, priorities, and commercial outcomes.
Coordinate and lead cross-practice initiatives, connecting consulting, audit, technology, and operations leaders with Fieldguide’s internal resources.
Serve as a trusted advisor and strategic point of coordination for customer executives and senior leaders.

Requirements

Ability to influence without authority (internally and externally).
Thrive in ambiguity; enjoy solving complex, multi-faceted problems.
Comfortable navigating uncertainty, driving alignment across teams, and accelerating outcomes in fast-paced environments.
Exceptional communication with executive presence; consultative approach that builds trust.
Strong customer empathy and passion for enabling customer success.
Proven experience managing complex, multi-threaded enterprise customer relationships at scale.
8+ years of experience in enterprise account leadership, program leadership, or customer success strategy.

Nice to have

Experience in SaaS, enterprise software, or professional services.

About Fieldguide

Fieldguide is a company that supports large enterprise customers through strategic account partnerships focused on growth and customer success. The role emphasizes aligning Fieldguide’s strategic value with each customer’s vision and priorities, leveraging expertise across consulting, audit, technology, and operations.