Strategic Account Manager

About the role

Join Uberall as a Strategic Account Manager, where you will serve as the primary strategic point of contact for our most valued multi-location brands. You will be responsible for the entire customer lifecycle, ensuring high retention and significant revenue expansion. As a localized marketing expert, you will leverage Uberall's AI-powered platform to solve complex business challenges and drive measurable digital visibility for your clients. You will also lead all contract negotiations, maintain impeccable pipeline discipline within Salesforce, and act as the face of Uberall to C-suite stakeholders in client interactions. Key missions: Act as the primary strategic point of contact and Commercial Owner for multi-location brands, ensuring high retention and significant revenue expansion.. Leverage Uberall’s AI-powered platform to solve complex business challenges and drive measurable digital visibility for clients, acting as a trusted advisor across the full solution suite.. Drive high-velocity ACV Bookings by mastering both expansion opportunities and the renewal cycle, taking full accountability for your annual target. Profile: - Analytical ROI Storytelling: The skill to turn data into high-impact, ROI-driven narratives. You use insights to solve complex business challenges and secure budget for renewals, expansions, and one-time strategic fees - Executive Presence & Communication: The ability to lead world-class Executive Business Reviews and navigate high-stakes objections. You are comfortable engaging as a peer with C-suite decision-makers and can articulate the strategic value of the Uberall platform - Industry Expertise: Experience in Digital Marketing, SEO, or Localized Search is a significant advantage - Organized & Accountable: You are highly organized, capable of managing a diverse portfolio of accounts, and committed to maintaining accurate records and forecasts. You successfully prioritise your time to maximise your impact - Entrepreneurial Adaptability: A creative and resilient spirit that thrives in a fast-paced environment. You are an early adopter of new technologies and methodologies, remaining agile as our role and industry continue to evolve and innovate - Background: 4+ years of experience in a client-facing role such as Customer Success, Account Management, Strategic Consulting, preferably within a SaaS or software technology environment - Experience: Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion) - Operational Discipline: A commitment to impeccable pipeline hygiene and forecasting accuracy. You treat your portfolio as a business, ensuring that data and CRM rigor back every strategic decision - Commercial & Growth Mindset: A proven ability to carry a quota and a drive to exceed targets. You possess a refined sales methodology that allows you to navigate contract renewals and identify expansion opportunities with confidence - Proactive Problem-Solver: You see challenges as opportunities and take a forward-looking, structured approach to finding solutions - Consultative Approach: You have strong consulting skills and the ability to guide customers, challenge their thinking, and lead them toward business success