Strategic Account Manager, eCommerce

Role Overview

The Strategic Account Manager, Ecommerce is responsible for developing, managing, and growing Revision Skincare’s ecommerce and online retail partnerships. You serve as the primary business owner and day-to-day contact for assigned ecommerce accounts, driving profitable digital growth through joint planning, promotional execution, digital merchandising, content optimization, and cross-functional collaboration.

Key Responsibilities

Ecommerce Account Leadership

• Own the customer/ecommerce relationship for assigned accounts (eTailers, marketplaces, and omnichannel).
• Understand each account’s digital growth objectives, promotional strategy, merchandising priorities, and operating model.
• Create and execute annual Joint Business Plans aligned to Revision Skincare’s ecommerce and commercial priorities.
• Identify opportunities to expand assortment, improve product visibility, increase conversion, and grow online sales.
• Build strong relationships with ecommerce merchants, category managers, digital merchandising teams, and key decision-makers.

Revenue Growth & Digital Business Development

• Deliver annual sales, revenue, margin, and growth objectives for assigned accounts.
• Develop account-specific growth strategies, promotional calendars, pricing recommendations, and digital business initiatives.
• Find expansion opportunities across marketplaces, seasonal programs, and new customer segments.
• Drive adoption of new product launches, online campaigns, and strategic initiatives.
• Monitor performance and implement corrective action plans to improve traffic, conversion, and profitability.

Digital Merchandising & Account Execution

• Lead execution of key ecommerce initiatives, including:
  • Promotional campaigns and online events
  • Product launches and assortment expansion
  • Digital shelf optimization (content, imagery, discoverability)
  • Retail media/campaign support
  • Business reviews and performance recaps
  • Conversion and growth initiatives
• Coordinate cross-functional resources to ensure ecommerce commitments are executed.
• Manage customer communications and act as escalation point for digital/operational/business issues.

Cross-Functional Collaboration

• Partner with marketing, digital commerce, sales, and education teams to align account strategies and online execution.
• Use customer insights and shopper behavior trends to inform account plans.

Location & Travel

• Home office-based in a major metropolitan area with a major airport.
• Travel nationwide as needed; estimated 60%–75% (as approved by the Director of Strategic Accounts).

Reporting Line

• Reports to the Director of Strategic Accounts.