Strategic Account Lead

Strategic Account Lead (Remote)

Join Pulley as the main point of contact for 1–2 of Pulley’s largest enterprise accounts. You’ll keep customers informed and confident, translate customer needs into internal context, and step in early when issues arise.

Responsibilities

• Own responsibility for 1–2 enterprise accounts as the primary customer contact, aligning customer needs with internal teams.
• Maintain an up-to-date view of your account’s project portfolio; represent the program confidently and identify trends while keeping teams aligned.
• Build trust with key decision-makers; proactively communicate and lead regular reviews (including monthly account reviews).
• Work cross-functionally to route the right information to the right people and drive outcomes through influence.

Requirements

• Remote role designed for someone who feels embedded near the customer they support.
• Strong customer-obsessed mindset and proactive communication.
• Ability to work cross-functionally without direct authority.
• Background in construction, real estate, architecture, permitting, or a related field (enough fluency to read project status, understand permitting terminology, spot risks early, and communicate credibly).
• Strong written communication and fast responsiveness; translate complex updates into clear, customer-facing language.
• Track record of building genuine stakeholder relationships and representing customer interests credibly.
• Experience going deep on large, complex projects/programs; comfort overseeing concurrent workstreams.
• 4–8 years of experience in project management, program management, or a related client-facing role.
• Highly organized with strong attention to detail; build systems to prevent slippage.
• Familiarity with project management tools and data dashboards (e.g., Airtable, Notion, Asana).
• AI fluency and comfort with no-code tooling.

Nice-to-haves

• Experience in a high-growth startup environment.
• Experience supporting large-scale commercial programs (e.g., national retail rollouts, big-box/large-format retail, warehouse & distribution construction).