About the role

Role Overview

Join Observe.AI’s Strategic Accounts team as a Strategic Account Director. You will manage relationships with 50 Fortune 250 prospects and help the company become the leading AI engine in the Contact Center industry.

Key Missions

Manage a named list of 50 Fortune 250 prospects, guiding each relationship from first conversation to contract signature.
Partner with Account Associates, Solutions Engineering, and Customer Success to design and execute complex evaluations, tailored demos, and value proof.
Own weekly pipeline and target forecasting with discipline, staying close to the evolving industry landscape.

Requirements

Ability to gather and translate market intelligence (industry trends, competitive dynamics, customer needs, prospect signals) into sharper strategy.
Experience leading high-visibility customer engagements such as Customer Advisory Boards, industry conferences, product launches, and executive briefings.
Proven deal strategy experience in contact center—understanding buyers, competitive dynamics, and what it takes to win.
Experience supporting growth of large, fast-moving B2C organizations across Banking, Insurance, Healthcare, Travel & Hospitality, and Telecom.
Fluency in contact center KPIs plus QA and coaching processes.
Strong closing track record, consistently exceeding $1M+ ARR targets per year over the last 3 years in complex, multi-stakeholder enterprise deals.

Nice to Have

None explicitly stated beyond the detailed requirements.

About Observe.AI

Observe.AI is an AI company focused on the contact center industry. The company helps organizations improve contact center performance by serving as an AI engine for customer interactions. It works with enterprise prospects to evaluate, demonstrate value, and drive complex deal cycles.