Staff Product Manager (Equipment Diagnostics & Field AI)
ServiceTitan
full-remoteleadpermanentproduct-management Full remote Yesterday via WTTJ
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Product ManagementAI ProductCustomer DiscoveryMobile ProductDiagnostic UXData AnalysisCross-functional LeadershipStakeholder ManagementThird-party PartnershipsGo-To-Market (GTM)
About the role
Role overview
Join ServiceTitan as a Staff Product Manager to lead the transformation of field service work using AI and next-generation hardware. You will own the product vision and roadmap for equipment diagnostics, drive adoption across trades, and build a platform layer of diagnostics.
Key missions
- Define the equipment diagnostics product vision and roadmap to improve the technician experience and expand diagnostic intelligence.
- Drive adoption across different trades and personas within ServiceTitan by delivering truly valuable experiences.
- Lead customer discovery (with technicians and service operators) to understand real diagnostic workflows and identify where AI can have the greatest impact.
- Partner with engineering, data science, and design to deliver the diagnostic product experience.
- Contribute to the broader AI in field service roadmap.
Responsibilities
- Own product strategy, roadmap, and measurable outcomes for equipment diagnostics.
- Conduct discovery and validate opportunities using customer workflows and data.
- Lead cross-functional alignment across Engineering, Design, Data Science, and Go-To-Market.
Requirements
- Strong mobile product instincts for workers in the field (field constraints and UX opportunities).
- Experience building AI-powered / intelligent systems products; ability to make AI reliable, trustworthy, and useful in practice.
- Diagnostic mindset: tackle low-adoption root causes and distinguish between UX, positioning, and product gaps.
- Strong cross-functional leadership across Engineering, Design, Data Science, and GTM.
- Ability to work in ambiguous problem spaces and iterate toward clarity with customers and data.
- Ability to conduct complex data analysis to guide product decisions.
- 7+ years in product management with a track record of shipping and scaling complex products.
- Experience partnering with third parties to build collaborative products.
Nice to have
- Experience in products where users do physical, time-pressured work (e.g., field service, logistics, industrial, healthcare, or similar).
Benefits
- Flexible time off and fully paid medical coverage, plus additional benefits.
About ServiceTitan
ServiceTitan is a software company focused on transforming field service operations. It builds products that help service businesses run more efficiently, and the role emphasizes using AI and next-generation hardware to improve equipment diagnostics and technician workflows.
Scraped 6/12/2026