Staff Product Manager (Communications Intelligence)

Role overview

Join ServiceTitan as a Staff Product Manager (Communications Intelligence). You will own the end-to-end product vision, strategy, and execution for the data, reporting, and intelligence layer across ServiceTitan’s Communications & Contact Center offerings.

Key missions

• Define and own the long-term integrated roadmap for communication data, operational reports, dashboards, APIs, vocal intelligence, and AI-driven insights.
• Lead high-impact initiatives that significantly improve how ServiceTitan captures, understands, and activates communication data.
• Drive cross-functional alignment with executive leadership, engineering directors, data science, design, operations, go-to-market, and adjacent product teams without formal authority.

Responsibilities

• Translate customer and business needs into requirements across data/analytics/AI systems.
• Establish product and AI quality metrics, use data to reason about outcomes, and connect technical investments to customer and business results.
• Build prototypes and collaborate closely with engineering to ship measurable improvements.

Requirements

• 7+ years of product management (or equivalent) with proven ownership of a complex platform and connected technical systems (data/analytics/AI/communications).
• Strong technical fluency in:
  • Data modeling and metric semantics
  • Data platforms and analytics pipelines
  • APIs and event-driven systems
  • Data quality and system-of-record design
• Demonstrated ability to influence senior leaders and align multiple functions around complex initiatives.
• Experience defining product and AI quality metrics and reasoning from data.
• Hands-on experience building data-intensive products (e.g., operational reporting, dashboards, analytics, APIs, workforce/quality management tools, or AI-powered enterprise products).

Nice to have

• Demonstrated ability to create high-fidelity prototypes using Figma and/or AI-assisted prototyping tools such as Claude Design (or comparable tools), using them for validation and stakeholder alignment.