Staff Product Designer (Comm+)

Role overview

Join ServiceTitan as a Staff Product Designer and be a core member of the design team. You’ll help shape a data-informed SaaS product with touchpoints across desktop, tablet, and mobile, contributing to product strategy while representing users.

Key missions

• Contribute to building a world-class SaaS product using data-informed solutions.
• Run discovery research with users.
• Create journey maps and task flows.
• Conduct user interviews.
• Mock up interface screens and prototype solutions.
• Mentor and coach junior designers to strengthen user empathy.
• Participate in product strategy discussions, advocating for users.
• Review product design work.

Responsibilities

• Lead end-to-end iterative design work, from discovery through validation.
• Translate research into UX artifacts (journey maps, user stories, wireframes) and high-fidelity visuals.
• Communicate design rationale clearly (the “why”) to teams and stakeholders.

Requirements

• Experience collaborating with other designers to deliver a cohesive product.
• 1+ years managing a team of two or more people.
• Experience designing a modern SaaS or enterprise platform (or a comparable product).
• Expert knowledge of an end-to-end iterative design process, including:
  • design research
  • user stories
  • journey mapping
  • wireframing
  • prototyping
  • user testing
  • high-fidelity visuals
• Strong UX/visual/interaction design portfolio demonstrating UX, interaction, visual design, and idea/prototype exploration.
• Excellent communication and storytelling skills.

Nice to have

• A strong passion for solving complex product problems with simple, human-centered design solutions.