About the role

Role: Staff Experience Designer

Join Instacart’s Core Experience team and help lead end-to-end experience design across multiple touchpoints in the Instacart online grocery journey (in-app).

What you’ll do

Drive and lead consumer-facing experiences by creating highly personalized customer journeys aligned to households’ routines, needs, and goals.
Own experience strategy and design execution that supports business growth while strengthening customer trust, affinity, and long-term loyalty.
Collaborate cross-functionally with Product, Engineering, Marketing, Brand, Data Science, and Research to deliver measurable outcomes.
Observe and respond to user, cultural, and industry shifts in food and shopping to identify opportunities for new features.
Partner with teams across the shopping experience, including new AI/agentic conversational interface modalities.

Requirements

Experience designing end-to-end digital customer journeys for consumer-facing products.
Ability to collaborate closely with multiple functions (product, engineering, marketing, research, data).
Strong focus on experimentation, accountability, and design craft.

Nice to have

Experience or interest in designing for AI-enabled and agentic conversational experiences.
Background in optimizing for conversion, retention, and long-term customer value.

About Instacart

Instacart is transforming grocery shopping through a delivery marketplace that helps millions access groceries and household goods. The company also supports flexible earnings opportunities for Instacart Personal Shoppers. Its design and product teams focus on end-to-end customer experiences across online grocery shopping.