Staff AI Agent Engineer (Moveworks, Implementations & Partner Success)

About the role

Join Moveworks as a Staff AI Agent Engineer, where you'll be responsible for the successful technical delivery of the Moveworks platform for new customers and initiatives. You'll work closely with Implementation Managers and the broader Partner ecosystem to understand customer requirements, perform discovery, and drive all technical aspects of post-sales engagements. This role offers full-stack ownership of technical success and allows you to directly influence the product's evolution. You'll also serve as a trusted technical advisor, help customers develop their Agentic AI roadmap, and synthesize customer feedback to influence platform evolution. Key missions: Partner deeply with customers throughout the entire delivery lifecycle of AI Agents on the Moveworks Platform, from vision-lock to launch.. Architect, design, and consult with customers to develop high-impact technical AI solutions on the Moveworks platform, leveraging AI in novel ways.. Design and build secure, performant integrations between the Moveworks Platform and customer enterprise systems, ensuring successful technical delivery. Profile: - You are a technical generalist who genuinely enjoys working directly with customers. You thrive at the intersection of engineering, consulting, and customer success — and you're equally energized by solving a complex integration problem and presenting a solution narrative to a customer's executive team - Customer-First Mindset: You have strong communication and relationship skills, and you're compelled to develop and deliver compelling solution narratives through high-quality artifacts — architecture diagrams, solution proposals, SOWs — tailored to both technical and business audiences - Product Judgment: You have strong product taste and are obsessed with delivering exceptional experiences for end users - Accountability: You have a strong sense of personal accountability to both customers and internal teammates who rely on your expertise - Entrepreneurial Grit: You lean into ambiguity, navigate legacy systems with patience, and actively seek exposure across engineering, product, and business functions - Technical Mastery: You have a strong grasp of API-based systems integration, LLM-based systems design including prompt engineering, context engineering, and data modeling - Curiosity & Adaptability: You are a rapid learner with high technical aptitude — equally curious about what's happening under the hood and why a business process works the way it does - Proven ability to determine methods and procedures on new assignments independently, exercising strong judgment to select the right approaches and drive results across complex, cross-functional problems - 8+ years of experience in a customer-facing technical role — Solutions Engineer, Customer Success Engineer, Solutions Architect, Implementation Consultant, or Consulting Engineer - Experience leading projects and coordinating other team members, with strong networks across departments and key external stakeholders - Willingness and ability to travel up to 25% of the time - Experience designing, building, and launching full-stack workflows and automations leveraging REST APIs, iPaaS tools (Workato, Azure Functions, AWS Lambdas, ServiceNow Flow Designer), or scripting languages (Python, JavaScript, Golang) - Demonstrated track record of driving successful technical adoption with mid-to-large enterprise customers - Ability to operate across multiple business functions and technical domains - Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta - Current on the latest AI tools, frameworks, and agentic design patterns — and thoughtful about how to apply them to build reliable, scalable solutions - Familiarity with Linux and Windows environments and command line