Sr Technical Program Manager Order Management Services

Role overview

Sr. Technical Program Manager (Order Management Services) in the Product Management group. Own and drive complex, multi-team technical programs that modernize core platforms, improve system reliability, and enable scalable product delivery. You will act as the connective tissue across engineering and product to ensure alignment, execution rigor, and transparency.

Responsibilities

• Own and lead the full lifecycle of complex technical programs across engineering teams (scoping → launch → post-launch measurement)
• Drive program milestones and execution criteria
• Partner with engineering to understand system architecture, make technical tradeoffs, and manage risks
• Identify, track, and actively manage cross-team dependencies; remove blockers to maintain delivery timelines
• Define detailed project plans, track milestones, and proactively identify/escalate risks, constraints, and technical dependencies with clear tradeoff decisions
• Facilitate technical discussions and use data/metrics to monitor program health
• Guide teams through the product lifecycle (release planning, launch coordination, post-launch support)
• Communicate program status, risks, and decisions clearly to stakeholders at all levels

Requirements

• 8+ years of technical program management experience
• Strong technical foundation across software, infrastructure, or systems; ability to engage in technical discussions
• Proven ability to lead complex cross-functional stakeholder programs with significant dependency management across multiple teams
• Ability to operate independently in ambiguous environments
• Excellent communication and a track record of delivering complex programs with high reliability and predictable outcomes