Sr Solution Consultant - ITSM
Valiantys Group
hybridseniorpermanentother Full remote - Toulouse, FR 8 days ago via WTTJ
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ITSMITILSolution ConsultingDiscovery WorkshopsService DesignValue StreamsRoadmappingBlueprintsAtlassianSolution Delivery
About the role
Role Overview
Join Valiantys as a Senior Solution Consultant – ITSM. You will act as a trusted advisor to customers, helping them define problems, design solutions, align delivery, and drive adoption.
Key Missions
- Lead discovery workshops to understand customers’ service strategy, goals, challenges, constraints, and success criteria.
- Translate business needs into ITSM solutions aligned with ITIL, including value streams, roadmaps, and blueprints.
- Own the solution throughout delivery, ensuring continuity between the original design intent and execution.
Collaboration
- Work closely with Technical Consultants and Project Managers to deliver measurable outcomes.
Work Location / Policy
- Flexible remote/hybrid policy.
- Can be located in Canada or the United States, preferably East Coast.
About Valiantys Group
Valiantys Group is a leading Atlassian partner that delivers customer solutions around Atlassian technologies. The company works with organizations to design and implement products and processes that improve service delivery and adoption.
Scraped 4/1/2026