Sr Manager, Sales Operations

Role Overview

Sr. Manager, Sales Operations at Muck Rack. Reporting to the VP of Revenue Operations, this role leads and expands Sales Operations capabilities to support scalable, data-driven revenue growth.

Responsibilities

• Strategic leadership:
  • Lead cross-functional initiatives to streamline and optimize sales effectiveness across roles.
  • Drive alignment with Sales Managers and Sales leadership on initiatives, prioritization, and value delivered.
  • Partner with Sales leadership, Analytics, and VP Revenue Operations to deliver insights that improve business performance (ARR growth, win rates, ACV).
• Sales Operations management:
  • Oversee forecasting, quota, and pipeline management processes for accuracy and alignment with company goals.
  • Implement and manage sales metrics, dashboards, and reporting; ensure teams use the right reporting.
  • Develop and monitor KPIs to evaluate sales strategy effectiveness and inform future initiatives.
  • Optimize sales tools, systems, and processes with GTM Systems & Tools leadership and VP Revenue Operations.
  • Handle reactive sales-related requests and ad hoc reporting needs with the Revenue Operations Specialist.
  • Manage full-cycle territory management, including process documentation, mid-year/annual account assignments, and ROE escalations.
  • Identify sales process bottlenecks and implement scalable solutions.
  • Partner with enablement to standardize workflows, documentation, and training.
  • Proactively surface insights and recommendations to improve performance.
• Team & collaboration:
  • Oversee a team consisting of 1 Revenue Operations Specialist.
  • Collaborate with cross-functional leaders across Sales, Marketing, Finance, Product, and Customer Success.

What Success Looks Like

• Strong partnerships with Revenue leadership and cross-functional stakeholders.
• Reliable forecasting, reporting, and operational insights for informed decisions.
• Scalable Sales Operations processes that improve execution as the business grows.
• Ongoing improvements to sales productivity through process/system/workflow optimization.