Sr. Account Manager - Retail

Role Overview

As a Senior Account Manager (Retail) at Kobie, you’ll serve as the primary day-to-day contact for a key account. You’ll provide planning, operational support, and optimization guidance while partnering across teams to drive cohesive, strategic client activities.

Responsibilities

• Act as the trusted advisor for the client: maintain frequent, proactive communication and manage day-to-day requests.
• Deliver cross-functional insights, recommendations, and feedback based on deep understanding of client goals and challenges.
• Run the account’s 90-day planning cadence and planning cycles, including:
  • weekly/monthly check-ins and planning meetings
  • 1:1s with primary contacts
  • exec check-ins with senior stakeholders
  • EBRs
• Produce and manage key account communications:
  • agendas, follow-up reports, client presentations
  • weekly client updates and other correspondence
• Build and operationalize account plans and strategic/technical roadmaps, ensuring initiatives are delivered on time and with high quality.
• Provide account expertise to guide cross-functional program strategies and work streams to ensure consistent delivery.
• Support loyalty program optimization and help drive enterprise value through loyalty, including:
  • bonus offer planning
  • management
  • measurement and reporting
• Manage and implement changes to administrative program functions (e.g., earn rules configuration/logic changes).
• Lead issue escalation and resolution coordination, working with technology operations and response teams to ensure accurate client communication.
• Coordinate internal planning for estimates, timelines, and delivery tracking.
• Handle operational details such as Jira time tracking, resource allocation/forecasting, invoicing, and invoice review for accurate billing.

Requirements

• Bachelor’s degree in marketing or related field.
• 5+ years of experience, preferably in marketing or the loyalty industry.
• Strong understanding of general marketing principles; promotional and CRM experience preferred.
• Proven ability to manage multiple client accounts while prioritizing deliverables and deadlines.
• Strong organization and deadline management.

Nice to Have

• Familiarity with tools such as Google Analytics, Jira, Workfront, and SharePoint.
• SaaS experience.
• Retail industry experience.