Sr. Account Manager

Sr. Account Manager

Kobie is seeking a Senior Account Manager to support and optimize one of Kobie’s key accounts. This role serves as the primary point of contact for day-to-day client management, partnering with cross-functional teams to drive cohesive operational and strategic activities.

Responsibilities

• Act as the primary day-to-day point of contact for the client, maintaining frequent, proactive communication.
• Provide cross-functional insights, recommendations, and feedback as a trusted advisor on client goals and challenges.
• Own client services planning, including:
  • 90-day planning cadence and agreed planning cycles
  • Weekly/monthly check-ins, planning meetings, 1:1s
  • Exec check-ins between senior stakeholders and EBRs
• Prepare and distribute meeting agendas, follow-up reports, client presentations, and weekly updates.
• Develop and manage account plans and strategic/technical roadmaps to ensure timely delivery.
• Provide program expertise to guide cross-functional Kobie and client teams across initiatives and workstreams.
• Support optimization of the client’s loyalty program (e.g., bonus offer planning, measurement, and reporting).
• Handle and manage client requests/changes to administrative program functions (e.g., earn rules configuration and logic changes).
• Manage issue escalation, resolution coordination, and client communication with technology operations.
• Coordinate internal planning (estimates, timelines) and track project progress/status for on-time delivery.
• Manage account administration including Jira time tracking, resource allocation/forecasting, invoicing, and invoice review.

Requirements

• Bachelor’s degree in marketing or related field.
• 5+ years of experience, preferably in marketing or loyalty.
• Strong understanding of marketing principles; promotional and CRM experience preferred.
• Background managing operational workstreams and KPIs (e.g., customer inquiries/call center).
• Proven ability to support clients across global footprints (preferred).
• Experience in loyalty rewards fulfillment is strongly preferred.

Nice to Have

• Experience supporting loyalty program execution and fulfillment operations.
• Experience managing complex client programs with multiple stakeholders.