About the role

Role Overview

Solutions Architect (Restaurant & Hospitality Technology)

Full-time, Remote (US) with travel to client sites
Serves as the senior technical resource across client programs, technically above Program Managers
Hands-on, client-facing, deadline-driven work in restaurant/retail environments

What You’ll Do

Architect and present technical solutions for multi-unit restaurant and retail environments (POS, network, desktops/servers, AV, drive-thru, surveillance/access control)
Lead implementation of accepted designs (you act as the implementation team)
Scope, manage, and deliver projects end to end, including:
- New Store Openings (NSOs)
- Multi-site refreshes
- Technology rollouts against hard opening dates
Act as overflow Program Manager by taking ownership of active programs when capacity is needed
Support sales with technical discovery, solution design, and client presentations
Serve as Tier 3 escalation for complex support issues that the help desk cannot resolve
Improve internal tooling, systems, and processes
Communicate directly with client stakeholders (GMs, site managers, franchise executives)
Travel to oversee installs and openings; work may include nights/weekends during store openings/cutovers

Responsibilities in a Typical Week (Examples)

Architect a network refresh for a ~40-location brand and present it to leadership
Scope the full IT stack for a new store opening against a hard opening date
Join a sales call for technical discovery, then write the solution
Take on Tier 3 escalations and bring them to closure
Step in as acting Program Manager for an active rollout when needed

Required Qualifications

4+ years of IT experience in multi-unit restaurant, hospitality, or retail environments
Hands-on experience with restaurant/retail technology stacks including:
- POS platforms (e.g., Toast, Tabit, NCR, Oracle/Micros, or similar)
- Kitchen display systems
- Back-of-house networks and payment environments
- PCI DSS

Notes / What This Role Is Not

Not a pure design/whiteboard architecture role
Not a people-management role
Not a cloud/data-center role
If you haven’t worked in restaurant/retail IT, you’re expected not to apply

About Specific Gravity Group

Specific Gravity Group is a managed IT services provider (MSP) that serves multi-unit restaurant, hospitality, and retail brands. It acts as clients’ outsourced IT department, designing, deploying, and supporting complete technology stacks across locations, including POS, networks, Microsoft 365, security, and more. The company also runs client help desks, dispatches field technicians nationwide, and supports new store openings.

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