Solution Architect (Canada Public Sector)

Role Overview

Solution Architect (Canada Public Sector) at Salesforce Professional Services. You will act as a strategic advisor and product authority for enterprise customers, leading complex customer engagements and driving the technical and delivery vision.

Responsibilities

• Lead and manage one or more workstreams in complex enterprise customer engagements to ensure delivery of key deliverables
• Serve as a trusted advisor to clients, driving measurable customer return on investment (ROI)
• Identify and proactively manage risks, negotiate solutions for complex problems, and keep project/program direction on track
• Analyze issues and craft comprehensive solutions while interacting across multiple levels of the customer organization
• Coordinate with internal teams to ensure standard processes are followed
• Contribute to industry thought leadership

Requirements

• Canadian citizen required
• 5+ years leading enterprise-level projects using waterfall and agile methodologies across the full lifecycle
• Extensive experience with Salesforce configuration and customization
• Authority-level experience for:
  • defining the system architecture landscape
  • identifying gaps between current and desired end-states
  • delivering solutions that enable business outcomes
• Experience detailing business processes and creating wire-framed system designs using tools such as:
  • process flow diagram tools, UML, sequence diagrams
• Experience working with Public Sector clients
• Hands-on technical experience with Service Cloud, OmniStudio, and Public Sector (PSS) is required
• Experience leading discovery sessions, defining requirements, writing user stories, and producing detailed system/functional designs
• Strong written and verbal communication, including tailored materials for diverse audiences
• Ability to rapidly learn and apply new concepts, business models, and technologies
• Strong presentation skills and the ability to articulate rationale to varied stakeholders
• Demonstrated success leading large-scale enterprise implementations with multiple workstreams
• Degree or equivalent relevant experience

Nice-to-Haves

• Experience with Salesforce GovCloud or GovCloud Plus
• Relevant Salesforce certifications and consulting experience
• Confirmed customer/partner success stories
• Experience with Experience Cloud

Other

• Travel: ~25% possible (varies by customer)
• Note: The posting also states a requirement for a U.S. citizen with completion of a U.S. federal government Minimum Background Investigation (MBI) for Moderate Public Trust, and no dual citizenship.