About the role

Role overview

Mid-Level / Journeyman Software Quality Assurance (QA) Engineer at J-Mack Technologies. You’ll be a quality champion across teams—shaping test strategy, elevating standards, and mentoring QA teammates. Automation experience is valued but not required.

Responsibilities

Lead design and execution of comprehensive test strategies across workstreams and platforms
Author and own test plans, test cases, and test data strategies aligned to complex user workflows and system architecture
Drive defect identification, documentation, root cause analysis, and resolution tracking through closure
Serve as a QA thought leader in Agile ceremonies (sprint planning, design reviews, code reviews)
Mentor and guide QA engineers; help foster a culture of quality
Evaluate and expand test automation frameworks and CI/CD-integrated testing pipelines (automation experience a plus)
Analyze user needs and target environments to ensure solutions align with current architecture and accessibility standards
Champion quality process improvements and introduce modern testing methodologies
Communicate quality status, risks, and recommendations clearly to stakeholders

Requirements

2–5 years of professional software QA experience (enterprise or government systems)
Strong skills in test planning, test case design, defect lifecycle management, and release readiness
Experience with Agile/Scrum and cross-functional collaboration
Proficiency with QA management tools such as Jira and TestRail (or equivalent)
Working or hands-on knowledge of cloud-based environments and modern web application architecture

Nice-to-haves

Appian experience
QA mentoring and process standardization experience
Test automation knowledge (e.g., Selenium, Cypress, Playwright)
Process Playbook familiarity
Section 508/accessibility testing experience
Prior experience with federal or VA.gov digital services
Background investigation clearance (ability to obtain)

Education

BS in Computer Science, Electronic Engineering, or related technical discipline; alternatively, 8 additional years of experience can substitute for education.

About J-Mack Technologies, LLC

J-Mack Technologies, LLC builds software solutions that support one of the nation’s largest government organizations focused on caring for U.S. Veterans and their families. The team develops tools for administering critical benefit programs, working across cloud platforms, machine learning, and modern web technologies to deliver secure, accessible services.

Software Quality Assurance Engineer (Mid Level/Journeyman)

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