About the role

Role overview

Ascensus is hiring multiple Software Engineers for its AI Technology team across associate (0–2 years), mid (3–5 years), and senior (5–15 years) levels, plus an SDET track (3+ years). The role is hands-on and focuses on troubleshooting AI behavior, fixing root causes, and improving platform performance across LLMs, agent workflows, and backend systems.

Responsibilities

Technical support, triage, and debugging

Investigate and resolve issues reported by users of Agent Assist
Reproduce issues and trace failures across:
- LLM responses and prompts
- Agent workflows and orchestration
- Tool/MCP calls and backend integrations (e.g., Salesforce and internal enterprise apps)
Analyze logs, traces, and telemetry (e.g., Langfuse, New Relic logs)
Document findings and partner with engineering to resolve issues

System debugging and improvement

Determine whether issues stem from prompting, retrieval (RAG), tool selection, or backend systems
Propose improvements to agents, skills, prompts, and workflows
Use AI-powered tools (e.g., Cursor) to accelerate debugging and solutioning
Improve system reliability and response quality

User enablement and evangelism

Train internal users on how to use Agent Assist
Run demos, onboarding sessions, and office hours
Act as a trusted advisor to client-facing associates
Drive adoption by explaining capabilities and limitations

Cross-functional collaboration

Work with engineering, product, and AI teams
Convert user issues into clear, actionable tickets and improvements
Identify recurring patterns and escalate systemic issues

Responsible handling of confidential data

Protect, secure, and properly handle confidential information to prevent unauthorized access or disclosure

Requirements

Up to 3 years experience in software engineering, software support, QA/SDET, or an engineering-adjacent role (including internships/co-ops/academic projects)
Bachelor’s degree in Computer Science or a related technical field
Ability to troubleshoot and perform root cause analysis
Foundational exposure to:
- API testing (e.g., Postman)
- Reading logs and debugging application behavior
- Basic SQL / data inspection
Interest or exposure to AI/LLM systems (prompting, RAG, chatbots, agents)
Ability/willingness to learn AI-powered dev tools (e.g., Cursor, Claude Code)
Strong communication skills, including translating issues into actionable information

Levels included

Associate (0–2 years / New grads)
Mid (3–5 years)
Senior (5–15 years)
SDET (3+ years)

About Ascensus

Ascensus is an independent technology and service platform that powers savings plans across the U.S. It provides products and expertise that help nearly 16 million people save for the future. The company applies technology to deliver and operate intelligent systems and services at enterprise scale.

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