About the role

Role overview

Square is hiring an SMB Account Manager - Services to help small businesses in the Services space thrive. You’ll build partnerships with merchants, understand their needs, and advocate for them within Square while driving adoption and growth of Square’s tools.

Responsibilities

Own and grow a portfolio of SMB Services merchants through tailored adoption of Square products
Drive expansion via product adoption, upselling, and value-based recommendations
Serve as the voice of merchants inside Square, advocating with empathy and surfacing insights that improve products
Balance proactive outreach, retention, and growth activities through strong organization and time management
Partner cross-functionally with Sales, Support, and Product to ensure customers have a great experience

Requirements

3+ years experience in Sales, Account Management, or related field
Experience discovering and closing sales opportunities and building client relationships
Demonstrated ability to manage a pipeline to achieve revenue targets
Strong organizational, analytical, and written/verbal communication skills
Passion for how new technologies can better serve SMBs
Track record of delivering measurable outcomes, driving adoption, and being viewed as a trusted advisor

Preferred qualifications

Experience in the Services or Beauty industry

About Square

Square (including Afterpay) provides omnichannel commerce and financial services tools for merchants. It helps sellers take payments, manage operations, grow customer engagement, and access products like business loans and buy now, pay later in one integrated ecosystem.