SMB Account Executive

Role Overview

You’ll work as an Inside Sales Account Executive (SMB) focused on converting inbound leads and sourcing new opportunities. The role is at the heart of Square’s growth engine—fast-paced, data-driven, and results-oriented.

Responsibilities

• Own the full sales cycle from first conversation to close with SMB merchants across industries
• Engage and convert warm inbound leads from marketing, partnerships, and product interest
• Create and accelerate pipeline through outbound prospecting (identify prospects, craft personalized outreach, generate demand)
• Qualify, demo, and close deals in a high-volume, short-cycle motion
• Understand customer pain points and deliver value-based, consultative solutions
• Collaborate with teams such as Onboarding, Product, Marketing, and Support to ensure a seamless customer experience and feedback loop
• Track and forecast pipeline accurately in Salesforce, using metrics to improve performance
• Consistently hit and exceed monthly and quarterly revenue goals

Requirements

• 1–2 years of inside sales or full-cycle closing experience
• Ideally experience in fast-paced SaaS, payments, or SMB-focused environments
• Proven ability to exceed quota and close in a high-volume, short-cycle sales motion
• Strong phone, video, and written communication skills
• Hunter mindset for disciplined outbound outreach
• Curiosity and empathy to understand customer needs and position the right solution
• Ability to thrive in ambiguity; self-motivated and coachable
• CRM fluency: Salesforce (or similar) and a data-driven approach to activity management
• Team-first attitude

Nice to Have

• Experience selling omnichannel / payments-adjacent solutions (implied by the product context)