About the role

Role overview

Small & Medium Business Account Executive (Employee Service) at Salesforce (Full remote - New York, US). You will drive revenue growth by selling Employee Service solutions including an Employee Portal, HR Service Console, prebuilt integrations, and ITSM/ITOM capabilities.

Responsibilities

Formulate and execute a scalable sales strategy within a designated vertical to drive growth
Penetrate the existing Salesforce customer base and acquire new customers
Prospect, generate pipeline, and attain revenue for medium to long strategic sales cycles
Conduct solution selling across multiple stakeholders in HR, IT, and operations
Communicate value of Salesforce HR Service and IT Service/ITSM capabilities clearly
Collaborate with internal teams to deliver a seamless client experience

Requirements

6+ years of quota-carrying enterprise software/technology sales experience (ideally SaaS)
Strong knowledge of ITSM, IT operations, and ITIL
Proven solution selling and value-based selling to multiple stakeholders
Experience navigating complex, multi-stakeholder sales processes
Knowledge of ITSM tools such as ServiceNow and Atlassian, plus HCM systems and employee service solutions
Strong consultative selling skills with a record of exceeding sales goals
Skilled in objection handling, negotiation, and closing high-value deals
Ability to collaborate cross-functionally and act as a trusted advisor
Business acumen to articulate ROI across HR, IT, and operational use cases

Nice to have

Familiarity with HR tech, employee experience platforms, and HCM systems (e.g., Workday)
Bachelor’s degree (strongly preferred)

About Salesforce

Salesforce is a global enterprise software company focused on customer relationship management and cloud-based platforms. It provides tools for sales, service, and customer engagement, with an emphasis on scalable, integrated business applications across industries. In this role, Salesforce applies these capabilities to Employee Service, HR service management, and IT service/operations solutions.