Site Reliability Engineer, Team Lead

Role Overview

Site Reliability Engineer, Team Lead (Player‑Coach) Omnicell is establishing a Global Cloud Operations organization and hiring its first senior SRE to design and run the Site Reliability Engineering (SRE) practice end-to-end. This is a hands-on role where you will define “good” reliability for Omnicell, set standards, make foundational technology decisions, and operate in production alongside coaching responsibilities.

Location / Eligibility

• Preferred local: Austin, TX (U.S.) or Cranberry Woods, PA
• Open to remote: fully remote in mainland USA
• Visa sponsorship: not offered
• Must be: U.S. citizen or Permanent Resident

Responsibilities

• Define and operate Omnicell’s SRE function, balancing engineering with practice design and cross-functional leadership.
• Ensure Tier‑1 cloud services are observable, resilient, and dependable.
• Reliability Practice & Operating Model
  • Define and publish SLIs, SLOs, and error budgets for top Tier‑1 customer-facing services.
  • Design incident command: severity definitions, incident declaration criteria, war-room protocols, and stakeholder communications.
  • Shape the on-call rotation experience.
  • Standardize on an observability platform.
  • Prioritize reliability investment against feature velocity.
• Regulated operations & security/auditability alignment in HIPAA, SOC 2, and sometimes FedRAMP.
• AIOps / ML-assisted operations (technical ownership): introduce and validate ML-assisted observability and AI-driven operations (e.g., anomaly detection, intelligent alert correlation, LLM-assisted runbook generation), prioritizing against foundational reliability work.
• Team building (initially small team): run the plays yourself until the team grows, and coach an Engineer III SRE.

Requirements

• Strong experience designing and operating reliability/operations practices in production.
• Ability to define SLO/SLI/error budget frameworks and incident management processes.
• Comfort operating in a regulated healthcare environment where reliability, security, and auditability must be integrated.

Nice-to-Haves

• Experience introducing or running AIOps / ML-assisted observability.
• Experience standardizing observability across services.
• Familiarity with environments spanning both private connectivity and public internet and with hybrid product architectures (hospital hardware communicating with cloud services).