Site Reliability Engineer - Systems Engineer, SR Remote

Role Overview

Senior Site Reliability Engineer / Systems Engineer (Contract) (Remote, United States) You will partner with the IST/System Engineering Team to improve monitoring, observability, incident response, and overall reliability of VA system infrastructure.

Responsibilities

• Collaborate with the IST/System Engineering Team to deliver monitoring and observability recommendations based on KPI analysis.
• Perform enterprise-level triage and incident resolution to support infrastructure operations.
• Use modern monitoring tools such as Dynatrace, Splunk, SolarWinds, and ServiceNow Operator Workspace to improve reliability and service quality.
• Diagnose outages with system/application owners, DevOps, and network admins, and recommend reliability improvements.
• Analyze workflows across multiple system environments and propose stability enhancements.
• Conduct deep technical investigations with developers and identity/access teams.
• Produce actionable insights to support improvements for veteran services.

Required Qualifications

• 3+ years deep expertise in at least two enterprise troubleshooting/monitoring tools: Dynatrace, Splunk, SolarWinds, ServiceNow Operator Workspace.
• 8+ years experience in IT operability, reliability, application performance, and code quality.
• 8+ years deploying, maintaining, and troubleshooting complex enterprise-scale applications.
• 2+ years independently leading teams to resolve technical challenges.
• 1+ years experience in service virtualization and AWS/Azure cloud; including SaaS/PaaS implementation.
• Experience in at least one area: Network, Windows, Desktop, Unix/Linux, AWS/Azure, WebSphere, Java/JS, MS/Oracle DB.
• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Education/work equivalency: HS diploma/GED + 20+ years relevant experience, or MA/MS + 10+ years relevant experience.
• SRE background, especially incident management.
• Ability to communicate technical experience confidently with customers and in discussions.
• Comfortable working in rapidly changing environments.

Preferred Qualifications

• ServiceNow experience.
• Experience with test-driven development, distributed systems, microservices, and cloud-native applications.
• Familiarity with Oracle Enterprise Manager, Riverbed Aternity, and ServiceNow VTBs.
• Virtual team management experience.
• Public Trust Clearance.
• Strong written/verbal communication and critical thinking/error assessment.