Site Reliability Engineer (SRE)

Role Overview

Rocket.net is hiring a Site Reliability Engineer (SRE) for the Platform Operations team. You’ll help maintain the health, stability, and performance of Rocket.net’s hosting platform while providing advanced, customer-facing technical support as an escalation layer between WordPress Support and Engineering.

Responsibilities

Platform Monitoring & Reliability

• Monitor health, availability, and performance of servers, services, and customer environments
• Proactively identify infrastructure issues, performance degradation, and potential service disruptions
• Investigate alerts and operational events to maintain platform stability
• Run regular platform health checks to ensure critical systems are operating correctly
• Participate in incident response and coordinate troubleshooting during customer-impacting events
• Communicate platform issues, updates, and resolutions to internal teams

Advanced Technical Support & Escalations

• Provide advanced technical support for VIP customers and complex hosting issues
• Act as a senior escalation point for WordPress Support Engineers
• Troubleshoot complex problems across servers, websites, networking, DNS, performance, caching, and hosting infrastructure
• Investigate and resolve issues involving server resources, application performance, connectivity, and platform behavior
• Work directly with customers when expert-level technical assistance is required

Infrastructure Operations

• Troubleshoot and maintain Linux-based production environments
• Investigate issues involving NGINX, Apache, PHP-FPM, MySQL/MariaDB, Redis, and other platform services
• Support server maintenance, configuration changes, and operational improvements
• Contribute to security updates, system hardening, and infrastructure best practices
• Monitor resource usage and identify capacity/performance concerns
• Improve monitoring, automation, and operational workflows

Team Collaboration

• Collaborate with WordPress Support Engineers, Shift Leads, SREs, and Engineering teams
• Provide technical guidance and knowledge sharing to support teams
• Create internal documentation, troubleshooting guides, and knowledge base articles
• Identify recurring issues and recommend improvements to reduce future incidents
• Participate in incident reviews and conduct root-cause analysis (RCA)

Requirements

• 3+ years of experience in SRE, DevOps, Platform Engineering, or similar roles
• Strong troubleshooting experience with Linux production environments
• Experience supporting customer-facing technical environments
• Strong understanding of web hosting technologies: NGINX, Apache, PHP-FPM, MySQL/MariaDB, Redis
• Advanced troubleshooting across WordPress, servers, DNS, networking, and performance issues
• Proficiency with Linux command line (SSH)
• Understanding of DNS, HTTP/HTTPS, SSL/TLS, CDN, and caching
• Experience with Cloudflare/WAF and web performance optimization
• Familiarity with monitoring tools and incident response processes
• Ability to troubleshoot independently and communicate technical solutions clearly

Location

• Jupiter, FL