About the role

Role overview

As a Site Reliability Engineer, you will improve Origami’s time to resolution and drive site reliability, scalability, and stability. You’ll lead post-incident investigations, identify root causes, and implement preventive measures. You’ll also analyze client performance issues and help track key performance metrics across client implementations.

Responsibilities

Lead post-incident investigations for the Site Reliability team
Perform root-cause analyses (RCAs) and develop preventive strategies
Draft clear, insightful RCAs for customer delivery
Cross-train others on using observability tools during incident and performance investigations
Provide stakeholder visibility across the SRE process
Collaborate cross-functionally to implement system enhancements for scalability and stability
Build client-focused dashboards/alerts to proactively detect performance challenges
Monitor and continuously improve time-to-resolution metrics
Maintain and configure observability tooling for incident response and performance investigations
Create an actionable feedback loop to Observability and Engineering teams to improve MELT and development patterns
Contribute to automation tools to streamline incident response
Proactively prevent incidents and reduce platform impact
Partner with Cloud Operations, SRE, Engineering, and business teams to advance SaaS platforms

Requirements

5+ years in a Site Reliability Engineering role
Strong knowledge of SRE best practices and incident management protocols
Deep experience using and/or configuring observability tools such as:
- New Relic, Datadog, Sumo Logic (or similar)
Proficiency reading/writing code (e.g., JavaScript, .NET, SQL)
Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
Data-driven, strong problem-solving skills for incident analysis
Experience operating in public cloud environments (AWS strongly preferred)
Ability to troubleshoot C#/.NET web applications for bugs and performance issues
Solid knowledge of SaaS operations
Comfort working with ambiguity across varying levels of operational maturity
Strong written and verbal communication skills

Nice to have

Windows and SQL Server troubleshooting experience
Experience with CI/CD pipelines
Experience with Infrastructure as Code (IaC) environments

About Origami Risk

Origami Risk provides SaaS platforms focused on risk-related workflows. The company operates public-cloud services at scale and emphasizes site reliability, observability, and fast incident recovery to support customer delivery.