About the role

Role Overview

Origami Risk is hiring a Site Reliability Engineer (SRE) to improve time to resolution, strengthen site reliability and scalability, and drive prevention through incident and performance investigations.

Responsibilities

Lead post-incident investigations and perform in-depth root-cause analysis
Draft clear RCAs for customer delivery
Develop and share preventive strategies to reduce future disruptions
Cross-train teammates on leveraging observability tools during incident and performance work
Provide end-to-end visibility to stakeholders across the SRE process
Collaborate cross-functionally to implement scalability and stability enhancements
Build client-focused dashboards/alerts to proactively identify performance challenges
Monitor and continuously improve time to resolution metrics
Maintain and configure observability tools to ensure key data is available for investigations
Create an actionable feedback loop to improve MELT and development patterns
Contribute to automation tools to streamline incident response
Proactively prevent incidents and reduce platform impact

Requirements

Bachelor’s degree in Computer Science (or related) or equivalent experience
5+ years of proven SRE experience
Strong knowledge of SRE best practices and incident management protocols
Deep experience with and/or configuring observability tools such as New Relic, Datadog, Sumo Logic (or similar)
Ability to read/write code: JavaScript, .NET, SQL
Familiarity with cloud platforms (e.g., AWS, Azure) and architectural patterns
Excellent problem-solving and data-driven incident analysis
Prior experience operating in public cloud environments (AWS strongly preferred)
Experience troubleshooting C#/.NET web applications
Solid knowledge of SaaS operations
Ability to succeed under ambiguity and varying operational maturity
Strong written and verbal communication skills

Nice to Have

Windows and SQL Server troubleshooting skills
Experience with CI/CD pipelines
Experience with Infrastructure as Code (IaC)

About Origami Risk

Origami Risk is a SaaS company focused on helping organizations manage risk. It operates and supports its platforms in a public-cloud environment, with an emphasis on reliability, observability, and scalable operations.