About the role

Role Overview

The Site Reliability Engineer (SRE) improves Origami’s time to resolution while advancing site reliability, scalability, and performance across the platform and client environments.

Responsibilities

Lead post-incident investigations for the SRE team
Perform in-depth incident analyses to identify root causes and create preventative strategies
Draft clear, insightful RCAs for customer delivery
Cross-train colleagues on using observability tools during incident/performance investigations
Provide visibility to stakeholders throughout the Site Reliability process
Collaborate cross-functionally to implement system enhancements for scalability and stability
Build client-focused dashboards/alerts to proactively detect performance challenges
Monitor and continuously improve time-to-resolution (TTR) metrics
Maintain and configure core observability tooling to ensure incident response readiness and key metrics/data availability
Create an actionable feedback loop to Observability and Engineering teams to improve MELT and development patterns
Contribute to automation tools that streamline incident response
Proactively prevent incidents and reduce platform impact
Participate in on-call rotation as needed

Requirements

Bachelor’s degree in Computer Science or related field (or equivalent experience)
5+ years of proven Site Reliability Engineering experience
Strong knowledge of SRE best practices and incident management protocols
Deep experience using and/or configuring observability tools such as New Relic, Datadog, Sumo Logic (or similar)
Proficiency reading and writing code (e.g., JavaScript, .NET, SQL)
Familiarity with cloud platforms and architecture patterns (AWS/Azure)
Excellent problem-solving skills and a data-driven approach to incident analysis
Experience operating in a public cloud environment (AWS strongly preferred)
Ability to troubleshoot C#/.NET web applications to identify bugs and performance issues
Solid knowledge of SaaS operations
Ability to succeed in ambiguous environments with varying operational maturity
Strong written and verbal communication skills

Nice to Have

Windows and SQL Server troubleshooting experience
Experience with CI/CD pipelines
Experience with Infrastructure as Code (IaC)
Prior experience as a Software Engineer and/or System Administrator

Compensation & Benefits

Base pay: $100,000–$120,000 (dependent on factors such as skills, experience, and location)
Eligible for a bonus
Medical, dental, and vision insurance; wellness reimbursement; life insurance; 401(k) with company match
Flexible time off (where available), plus vacation and sick leave benefits
Hybrid work arrangement; many roles may be eligible to be completely remote

About Origami Risk

Origami Risk provides a SaaS platform for managing and assessing risk. The company focuses on reliability, scalability, and delivering dependable service to client implementations, with an emphasis on observability and incident response.

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