About the role

Role Overview

Site Reliability Engineer II (SRE) responsible for reliability, availability, and performance of production platforms. You will monitor system health, respond to incidents, troubleshoot Kubernetes-based environments, and collaborate with Development, DevSecOps, and Engineering teams.

Responsibilities

Production Support & Incident Management
- Act as first line of response for production incidents
- Monitor, triage, troubleshoot, and resolve production issues
- Perform initial root-cause analysis and escalate appropriately
- Communicate incident updates to stakeholders
Monitoring & Platform Reliability
- Use Datadog (or similar) observability tools to monitor infrastructure/application health
- Optimize alerting to reduce false positives
- Troubleshoot Kubernetes workloads (pods, deployments, logs, rollbacks)
- Maintain high availability and performance
Collaboration
- Partner with Development, DevSecOps, Infrastructure, and Engineering for cross-functional troubleshooting
- Recommend improvements to monitoring, tooling, and operational processes
- Collaborate with global teams across time zones
Automation & Continuous Improvement
- Build automation scripts and operational tools using Python, PowerShell, Bash, C#, Java
- Support CI/CD pipeline monitoring and deployment reliability
- Contribute to self-healing and automated recovery
Documentation & Compliance
- Maintain incident documentation and post-mortems
- Follow security and compliance standards including HIPAA, PCI DSS, SOC 2, ISO 27001, and HITRUST
On-Call & Support Rotation
- Participate in a weekday production support rotation in a follow-the-sun model

Requirements

3–5 years of experience in SRE, DevOps, Production Support, or Platform Engineering
Hands-on experience with production incident management and troubleshooting
Experience with Datadog (or similar observability tools)
Strong support experience for Kubernetes and Docker
Experience with SQL, MySQL, or NoSQL databases
Familiarity with Azure, AWS, or GCP
Ability to work weekday shifts in a global follow-the-sun support model
Strong troubleshooting, analytical, and communication skills

Preferred Qualifications

Experience with CI/CD pipelines and deployment automation
Knowledge of Helm Charts
Familiarity with ITIL processes and Agile methodologies
Scripting/programming experience using Python, PowerShell, Bash, C#, Java
Familiarity with security and compliance standards in Healthcare or FinTech

About NationsBenefits

NationsBenefits is a fast-growing Healthcare FinTech company that delivers supplemental benefits, flex card solutions, and member engagement platforms for managed care organizations. Its technology helps health plans improve member outcomes, reduce healthcare costs, and address social determinants of health through secure, scalable, compliance-driven solutions.