About the role

Role Overview

The Site Reliability Engineer (SRE) ensures the reliability, scalability, and performance of Empower’s financial services platform. You’ll support production systems for millions of customers, improve operational excellence, and partner with development teams to maintain high availability and strong observability in a regulated environment.

Responsibilities

Own operational excellence for assigned systems and services; support cross-team projects
Participate in on-call rotations, respond to incidents, troubleshoot complex system/deployment issues, and drive resolution
Run postmortems, perform root cause analysis, and implement preventive measures
Define service level indicators (SLIs), build proactive monitoring and alerting, and manage observability for Kubernetes (including EKS)
Build, maintain, and optimize infrastructure as code across AWS environments
Manage/optimize EKS clusters for availability, resilience, and scalability of containerized applications
Partner with developers on releases and implement scalable/resilient services using GitOps and progressive delivery
Maintain and improve CI/CD pipelines and automation to reduce toil and improve operational efficiency
Perform capacity planning and right-sizing for performance and reliability
Document systems, runbooks, and architecture decisions; mentor entry-level SREs

Requirements

Bachelor’s degree in CS/IT or equivalent practical experience
2–4 years in SRE, DevOps, or Systems Engineering
Hands-on production experience with high availability and resiliency on AWS, including EKS, EC2, RDS, S3, VPC
Production Kubernetes experience and containerization (e.g., Docker)
Infrastructure as code proficiency: Terraform and/or CloudFormation
Observability/incident detection and response experience
CI/CD principles; experience with GitLab CI, Jenkins, or equivalent
Networking fundamentals and high-availability architecture patterns
Familiarity with GitOps, incident management, and on-call practices

Nice to Have

Experience in financial services or other highly regulated industries
Familiarity with compliance frameworks such as SOC 2 or PCI DSS
Observability/APM tools such as Datadog, AppDynamics, New Relic, or similar
Strong programming skills in Shell, Go, Python, or similar
Experience supporting Java Spring Boot applications
Additional Kubernetes production experience (posting cuts off mid-sentence)

About Empower

Empower is a financial services company focused on helping customers achieve financial freedom. The role supports the reliability and scalability of Empower’s financial services platform in a regulated environment, emphasizing operational excellence and internal mobility.