Site Reliability Engineer

Role Overview

Empower is hiring a Site Reliability Engineer (SRE) to help ensure the reliability, scalability, and performance of its financial services platform. You’ll support production systems at massive scale, improve operational excellence, and partner with engineering teams to maintain high availability and strong observability in a regulated environment.

What You Will Do

• Own operational excellence for assigned systems and services; support projects across teams
• Participate in on-call rotations, respond to incidents, troubleshoot complex system/deployment issues, and drive resolution
• Run postmortems, perform root cause analysis, and implement preventive measures
• Define service level indicators (SLIs); build proactive monitoring and alerting
• Manage observability for Kubernetes environments, including AWS EKS
• Build, maintain, and optimize Infrastructure as Code across multiple AWS environments
• Manage and optimize EKS clusters for availability, resilience, and scalability of containerized apps
• Collaborate with development teams on releases and implement scalable, resilient services using GitOps and progressive delivery
• Maintain and improve CI/CD pipelines and automation to reduce toil and improve operational efficiency
• Lead capacity planning and right-sizing for performance and reliability
• Document critical systems, runbooks, and architecture decisions; mentor entry-level SREs

What You Will Bring

• Bachelor’s degree (CS/IT or related) or equivalent practical experience
• 2–4 years in SRE/DevOps/Systems Engineering
• Experience with AWS high availability/resiliency, including EKS, EC2, RDS, S3, and VPC
• Production experience with Kubernetes and containerization (e.g., Docker)
• Proficiency with Infrastructure as Code frameworks such as Terraform and CloudFormation
• Observability experience (incident detection/response implications)
• CI/CD familiarity; experience with GitLab CI or Jenkins or equivalent
• Networking fundamentals and troubleshooting
• Familiarity with GitOps, incident management, and on-call practices
• Strong problem-solving and judgment

What Will Set You Apart

• Experience in financial services or other regulated industries
• Knowledge of compliance frameworks like SOC 2 or PCI DSS
• Experience with observability/APM tools such as Datadog, AppDynamics, or New Relic
• Strong programming skills in shell, Go, Python, or similar
• Experience supporting Java Spring Boot applications