ServiceNow Solutions Architect - Customer Workflows

Role Overview

Servos is hiring a ServiceNow Solutions Architect – Customer Workflows to drive innovation on the ServiceNow platform. This is a remote role on a collaborative U.S.-based virtual team, with the architect serving as a primary technical leader for large-scale ServiceNow engagements.

Responsibilities

• Act as a primary architect on projects: set technical direction and lead the development team to implement solutions.
• Lead or participate in design workshops, and oversee development, testing, and deployment activities.
• Own technical deliverables related to ServiceNow configurations and integration development.
• Serve as the primary technical point of contact for executive-level clients.
• Support business development and pre-sales as the technical lead/architect.
• Provide expert-level support and technical mentoring to implementation consultants.
• Respond to RFI/RFP documents.
• Apply and advocate ServiceNow best practices for the implemented products.
• Develop a deep understanding of implemented solutions and the customer’s business needs.

Requirements

• At least 6 years of experience in ServiceNow architecture, development, and integrations.
• Proven ability to design and execute ServiceNow implementations.
• Experience with one or more of:
  • Customer Service Management (CSM)
  • Field Service Management (FSM)
  • Service Portal
  • Integration Hub
  • REST/SOAP Web Services
  • AppEngine Studio
• ServiceNow Certified System Administrator (CSA).
• Preferred: CSM Implementation Specialist (CIS-CSM) and Certified Application Developer (CAD).
• Strong communication and presentation skills with a client-centric mindset.
• Willingness to travel up to 20% of the time.

Nice to Have

• Additional ServiceNow certifications (especially CIS-CSM and CAD).
• Demonstrated mentoring/leadership experience with technical teams and clients.