ServiceNow OT Product Owner (m/w/d)

Role Overview

ServiceNow OT Product Owner (m/w/d) at teamativе, acting as a strategic bridge between customers and implementation teams for ServiceNow OT modules.

Responsibilities

• Requirements analysis: Identify and analyze customer needs in OT and IT for ServiceNow implementations.
• Product strategy & roadmap: Define product vision and build a roadmap for ServiceNow OT modules, considering customer needs and market developments.
• Backlog management: Create, prioritize, and manage the Product Backlog; write detailed user stories and acceptance criteria.
• Coordinate with implementation teams: Ensure requirements are implemented correctly and projects stay within time and budget.
• Quality assurance: Drive testing/validation and run feedback loops with customers.
• Stakeholder management: Communicate with internal and external stakeholders to keep everyone aligned.
• Workshops & training: Conduct workshops for requirements gathering and train end users/customers on effective usage.
• Monitoring & continuous improvement: Analyze usage of ServiceNow OT modules and propose improvements to increase efficiency.

Requirements

• Experience as a Product Owner (or similar), ideally in Operational Technology or IT Service Management.
• Strong ServiceNow platform knowledge, especially for OT use cases such as:
  • Asset Management
  • Predictive Maintenance
  • Monitoring
• Advantageous experience with OT systems (e.g., SCADA, DCS, PLCs) and integrating them into IT systems.
• Plus: ServiceNow certifications, e.g. ServiceNow System Administrator, Product Owner (Scrum), ServiceNow Implementation Specialist.
• Technical skills for OT/IT integration:
  • API integrations (REST/SOAP)
  • Scripting (JavaScript)
• Strong analytical and communication skills to explain complex processes.
• Project management experience and a solutions-oriented mindset.
• Fluent German and English (written and spoken).

Benefits / Why teamative

• Flexible working hours and remote work options.
• Employer-funded retirement benefits model (teamative-Rente) and other team-oriented perks.
• Flat hierarchy and team events.