About the role

Role overview

ServiceNow Architect (AI, OT, Security, Discovery) for a 100% remote, US-based contract role (EST time zone). You will architect and implement advanced enterprise ServiceNow workflows that combine genAI (Now Assist, agentic AI) and Moveworks with IT/OT and security operations.

Key responsibilities

Design, implement, and govern enterprise ServiceNow architecture, integrating IT, OT, and security workflows.
Lead implementation of Now Assist (GenAI) capabilities:
- ticket summarization
- knowledge generation
- resolution recommendations
Architect agentic AI workflows for autonomous decision-making and task execution (including multi-agent orchestration).
Integrate Moveworks conversational AI into ServiceNow for:
- enterprise chat
- ticketing
- automated workflow requests
Oversee Discovery and CMDB processes to maintain accurate system/asset mapping across IT and OT.
Implement and govern Security Operations (SecOps) workflows and integrate with SIEM/threat detection.
Define AI governance, compliance, and data security standards inside ServiceNow workflows.
Partner with stakeholders to translate business requirements into AI-enabled workflows.

Required skills / experience

8+ years of ServiceNow architecture experience with hands-on experience in OT modules, Discovery, and SecOps.
Experience designing AI-enabled workflows using Now Assist, Moveworks, or similar enterprise genAI platforms.
Strong understanding of agentic AI, autonomous workflows, and multi-agent orchestration.
Deep experience with CMDB, Discovery, ITOM, and ITSM.
Knowledge of enterprise security integrations including SIEM, vulnerability management, and incident response.
Strong problem-solving, stakeholder management, and architecture documentation skills.

Nice-to-haves

IT/OT integration experience in manufacturing, energy, or critical infrastructure.
Familiarity with automation frameworks, orchestration, and scripting.
Experience with enterprise AI agents and human-in-the-loop workflows.

Why join

High-impact ServiceNow transformation work at the intersection of ServiceNow, OT, and AI, enabling autonomous workflows and AI agents for enterprise operations.

About SGI

SGI is an IT services and consulting organization that supports enterprise technology transformation. The role focuses on building next-generation ServiceNow solutions across IT, OT, and security operations, leveraging AI capabilities and service management platforms.

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