Service Cloud Product Owner

Role Overview

Join Motorola Solutions’ Customer Support IT organization as a Service Cloud Product Owner. You’ll drive the evolution of assisted service customer support applications, partner with business stakeholders to shape strategy, and lead transformational improvements for customer support channels.

Key Missions

• Define and execute the strategy and roadmap for the Service Cloud ecosystem with business stakeholders.
• Manage product backlog prioritization, maintenance, and health; translate strategic priorities into high-quality user stories and tasks.
• Collaborate with global development teams to ensure timely and accurate delivery, proactively identifying and planning for risks.

Responsibilities

• Lead execution of product backlog and delivery planning.
• Design intuitive user experiences for customer support users.
• Track product performance and monitor KPIs/user adoption.
• Work cross-functionally to align priorities and deliver outcomes.

Requirements

• Strong experience in Agile/Scrum environments and ability to translate business requirements into developer-ready documentation.
• Exceptional communication skills to influence, negotiate, and align with senior business partners.
• Passion for user experience and data-driven decision-making, with a focus on simple solutions.
• Strong analytical skills to define, track, and report product success metrics.
• Proven experience as a Product Owner/Product Manager, with deep hands-on experience managing and scaling Salesforce Service Cloud (or equivalent enterprise customer support ecosystems).
• Bachelor’s degree and 5+ years of product management/product owner experience.

Nice-to-Haves

• Not explicitly stated.