Senior VTC Engineer

Role Overview

Redhorse Corporation is seeking a Senior VTC Engineer to support mission-critical collaboration and secure communication efforts within the Department of Defense. You will manage and optimize enterprise Video Teleconferencing (VTC) and conference room systems, ensuring secure, multi-classified communication channels remain operational, scalable, and performant across global environments.

Responsibilities

• Provide daily management and expert support for site VTC and conference room systems, including scheduling with external sites and room configuration for high-stakes events.
• Troubleshoot complex VTC and AV equipment failures, perform fault isolation, and execute repairs or coordinate component support with external offices.
• Manage video capturing and transfers to media streaming servers so mission data is accessible.
• Perform routine performance testing and maintenance on workstations and VTC equipment to ensure optimal capacity and performance.
• Schedule AV/VTC sessions, maintain call schedules, and coordinate reservations for executive-level users and outside agencies.
• Conduct site surveys to define AV/VTC system requirements and draft Standard Operating Procedures (SOPs) for VTC operations.
• Perform system security functions, including system security plan development and vulnerability remediation.
• Operate and maintain VTC bridges/switches and studio environments across SBU and SECRET domains, enabling multiple concurrent sessions.
• Produce trend analysis (load, usage, response times) to drive infrastructure improvements.
• Provide client training on control interfaces and A/V equipment; train other IT professionals.
• Serve as equipment custodian (inventory asset management and accountability).
• Implement secure configurations and maintain compliance with DoD cybersecurity requirements (IAT Level II).

Requirements

• Active Top Secret clearance with SCI eligibility (TS/SCI required).
• BA/BS in a technical discipline.
• 12+ years of relevant experience may be considered in lieu of degree (equivalency).

Nice to Have

• Not specified in the posting.