Senior UX Researcher

Role: Senior UX Researcher

You will lead end-to-end UX research initiatives that shape product strategy, inform roadmaps, and deliver measurable business impact.

Responsibilities

• Lead research & strategy: Own UX research projects from kickoff through insight delivery across multiple product teams and cross-functional partners.
• Plan and execute research: Independently drive generative discovery through evaluative usability testing and other study types.
• Generate and align research plans: Identify opportunities for generative research and build self-directed plans aligned to business goals.
• Connect insights to strategy: Translate customer needs and pain points into recommendations that influence product decisions, roadmaps, and “North Star” visions.
• Deliver executive-ready insights: Synthesize findings into actionable insights tailored for product/design and senior leadership.
• Influence and evolve insight sharing: Champion customer insights and help improve mechanisms such as executive frameworks and repositories.
• Practice leadership: Mentor junior researchers; advance UX research methodologies and research operations at scale.
• Partner across teams: Collaborate with design, product management, engineering, analytics, and business stakeholders in Agile environments.
• Coordinate with adjacent research/testing teams: Align with Customer Insights, Analytics, and Digital Testing; contextualize A/B test results and reconcile data sources.
• Execution excellence: Plan and run moderated and unmoderated studies, including usability tests, diary studies, concept evaluations, and generative interviews.
• Secondary research: Conduct competitive analysis, industry scanning, market trend research, and review existing data to support problem framing.

Requirements

• Senior-level ability to plan and execute end-to-end UX research independently.
• Strong skill in synthesizing insights into clear, executive-ready recommendations.
• Experience mentoring or leading research practice improvements (standards, methodologies, and research operations).
• Ability to partner effectively across product, design, engineering, and analytics teams in Agile settings.

Nice to Have

• Experience contextualizing and integrating findings with A/B testing results.
• Experience building or improving research repositories/knowledge management processes.