Senior UX Researcher

Role overview

Super.com is hiring a Senior UX Researcher to lead high-impact, end-to-end UX research that shapes how members experience the platform across fintech, earnings, travel, and emerging value-add products. You’ll own research initiatives from framing questions through synthesis and influencing decisions—helping build experiences that are understandable, trustworthy, and measurably valuable.

Responsibilities

• Lead and manage end-to-end UX research projects (from objectives and study design to synthesis, storytelling, and decision influence).
• Design and execute mixed-methods research, using:
  • interviews
  • usability testing
  • surveys
  • concept tests
  • diary/longitudinal studies
  • behavioral data
• Partner with Product, Design, and Data on key journeys (e.g., homepage, Super+ value communication, travel booking, value-add experiences) to:
  • identify friction
  • clarify value
  • improve conversion, retention, and member engagement
• Translate qualitative and quantitative evidence into actionable insights, frameworks, and recommendations for:
  • roadmaps
  • product requirements
  • experiment design
• Prioritize research opportunities and help build roadmaps with UXR/Product/Design leadership, balancing strategic bets with fast iterative learning (e.g., rapid validation sprints, RITE-style testing, benchmarking).
• Mentor and coach researchers, designers, PMs, and cross-functional partners on research methods and evidence-based decision-making.
• Build and maintain lightweight research operations systems (templates, panels, tagging, repositories) so insights are reusable and easy to find.