Senior UX Researcher

Role Overview

Pet Place is seeking a Senior UX Researcher reporting to the Manager of User Experience. This role shapes product strategy through deep user insights, delivering intuitive, engaging, user-centered digital experiences. The position is primarily research-focused, helping drive product decisions using design as a communication/validation tool.

Responsibilities

• Research strategy & execution: Plan and conduct generative and evaluative research (e.g., interviews, usability testing, surveys, field studies) using qualitative and quantitative methods aligned to product and business goals.
• Insight generation & storytelling: Synthesize findings into actionable insights and create research artifacts (reports, presentations, journey maps) that drive decision-making.
• Product & stakeholder influence: Partner closely with product, design, and engineering to embed insights across the product lifecycle.
• Research operations & scaling: Improve research processes, repositories, and best practices to support continuous discovery and increase insight impact.
• Concepting & validation: Translate insights into user flows, wireframes, or lightweight prototypes and help test hypotheses.
• Advocacy: Promote a user-centered, research-driven mindset throughout the organization.

Requirements (Basic Qualifications)

• Bachelor’s or Master’s degree in a related field (HCI, UX Design, Computer Science, Psychology, etc.).
• 5+ years of professional UX research (or related discipline).
• Strong portfolio showing end-to-end research and measurable impact on product decisions.
• Experience combining qualitative + quantitative data.
• Ability to turn complex findings into clear, actionable recommendations.
• Experience owning research that influenced product direction or business outcomes.
• Strong communication, storytelling, and stakeholder management skills.
• Experience with research tools such as Ballpark, Dig One Upsiide, Qualtrics, SurveyMonkey (etc.).
• Working knowledge of Google Analytics.
• Exposure to A/B testing and experimentation frameworks.
• Proficiency with research and prototyping tools such as Figma and Figjam.

Preferred Qualifications

• Experience in e-commerce, pet services, or health-related digital platforms.
• Familiarity with accessibility.