About the role

Role Overview

PetPlace is hiring a Senior UX Researcher (remote, USA) to shape product strategy through deep user insights and help drive user-centered digital experiences. The role is primarily research-focused, using research to inform and validate product decisions, and communicating findings to influence roadmap and design direction.

Responsibilities

Research Strategy & Execution
- Plan and conduct generative and evaluative research aligned to product and business goals
- Use a mix of methods such as interviews, usability testing, surveys, and field studies
- Apply appropriate qualitative and quantitative methods
Insight Generation & Storytelling
- Synthesize findings into clear, actionable insights
- Produce impactful artifacts such as reports, presentations, and journey maps
Product & Stakeholder Influence
- Partner with product, design, and engineering to embed insights across the product lifecycle
- Influence decisions using evidence-based recommendations
Research Operations & Impact Scaling
- Improve research processes, repositories, and best practices to enable continuous discovery
- Increase the reach and impact of insights
Concepting & Validation
- Translate insights into user flows, wireframes, or lightweight prototypes and test hypotheses
Advocacy
- Champion a user-centered mindset and promote research-driven decision-making

Requirements (Basic)

5+ years of professional experience in UX Research (or related)
Strong portfolio demonstrating end-to-end research and measurable impact on product decisions
Ability to combine qualitative and quantitative data
Experience translating complex findings into actionable recommendations
Experience owning research that influenced product direction or business outcomes
Strong communication and stakeholder management skills
Familiarity with tools such as Ballpark, Dig, Upsiide, Qualtrics, SurveyMonkey
Working knowledge of Google Analytics
Exposure to A/B testing and experimentation frameworks
Proficiency with research/prototyping tools such as Figma and FigJam
Bachelor’s or Master’s degree in a related field (HCI, UX Design, CS, Psychology, etc.)

Preferred Qualifications

Experience in e-commerce, pet services, or health-related digital platforms
Familiarity with accessibility and inclusive research/design practices

About PetPlace

PetPlace is a digital-first pet e-commerce platform and part of Independence Pet Holdings, which manages pet health brands and services across North America. It connects pet parents with services such as insurance, pet education, and lost pet recovery through an omni-channel, multi-brand approach.