Senior User Researcher (Connected Stores)

Role overview

Join Instacart as a Senior User Researcher II to conduct high-impact research that modernizes connected retail / in-store retailer operations and improves understanding of grocery shopping behaviors in key international markets. You’ll translate research into actionable decisions and influence strategy across digital and in-store experiences.

Responsibilities

• Conduct high-impact UX research to support modernization of in-store retail operations.
• Collaborate with Product, Design, Engineering, and Operations to convert research findings into decisions.
• Manage external research partners/vendors in Europe, ensuring quality standards.
• Scope, execute, and analyze studies end-to-end, including qualitative and quantitative work.
• Present findings and drive alignment with senior cross-functional stakeholders.
• Lead or support research in Europe, including comfort working across EU time zones.

Requirements

• 6+ years hands-on UX research experience as an individual contributor in a product development environment.
• Strong mixed-methods expertise (e.g., interviews, ethnography, diary studies, usability testing, surveys, behavioral analytics) with rigorous methodology and sampling.
• Demonstrated experience conducting research in Europe, including leading fieldwork or managing EU-based vendors.
• Exceptional storytelling and stakeholder management; ability to present to senior audiences and drive decisions.
• Track record translating research into product strategy and execution for complex, multi-stakeholder products (enterprise/platform/marketplace).
• Ability to independently scope, run, and analyze studies using standard tools (survey programming/remote testing platforms; spreadsheets/analytics dashboards; SQL is a plus).
• Authorization to work in the United States.
• Ability to travel up to 20% domestically/internationally for fieldwork.
• Familiarity with EU privacy and research regulations.

Nice-to-haves

• Background researching connected retail, in-store hardware, or IoT devices, including safety/privacy/operational considerations in physical environments.
• Experience with triangulated insights alongside data science, market research, and voice-of-customer teams.
• Experience with enterprise/B2B software, retailer tools, or ads/marketing platforms.