Senior User Research Manager

Role Overview

Lead user research at Monzo across Core Banking, and help shape a coherent Personal Banking research strategy spanning multiple product areas. You’ll partner with senior leadership to influence product strategy and roadmaps, while managing a team of researchers.

Key Missions

• Lead and manage user research initiatives across Core Banking.
• Shape a Personal Banking research strategy that connects insights across multiple product areas.
• Partner with the Core Banking Leadership Team, Product Directors, Design leaders, and other senior stakeholders to influence strategy and product roadmaps.
• Manage and support a team of researchers, ensuring high-quality research outputs and an environment balancing methodological rigor with the speed needed to build great products.

Responsibilities / What You’ll Do

• Make thoughtful trade-offs between research depth, pace, and business impact.
• Coach research leaders while maintaining a high quality bar across multiple teams.
• Collaborate with Product, Design, Engineering, and Data Science to influence roadmaps and business strategy.
• Bring together customer insights across multiple product areas into a coherent strategic narrative.
• Influence product strategy at both organizational and executive levels.
• Navigate complex stakeholder environments with competing priorities and metrics.
• Build alignment across a large organization and help land new ways of working with multidisciplinary teams.
• Combine qualitative research with quantitative signals, product data, and market insights to produce strategic recommendations.

Requirements

• Experience leading senior researchers and/or research managers in a complex product organization.
• Demonstrated ability to balance research rigor and speed.
• Proven stakeholder partnering skills to influence strategy and roadmaps.

Nice-to-Haves

• Strong track record synthesizing insights across multiple product areas into executive-ready strategy.