Senior Technical Program Manager, Business Systems

Role Overview

Senior Technical Program Manager, Business Systems at Outreach.

You will lead and deliver high-impact, cross-functional programs that enhance and enable corporate processes at scale. The role focuses on cloud-first architecture strategy, streamlining business processes, and driving scalable system integrations and implementations across the organization.

Responsibilities

• Lead large, cross-functional programs spanning Business Systems Engineering, Product, Support Operations, Finance, Marketing, Privacy, Legal, GTM, and Analytics.
• Own program execution: scope, schedules, risks, dependencies, and stakeholder alignment to deliver outcomes.
• Translate ambiguous business goals into clearly documented systems and technical requirements.
• Identify and resolve delivery bottlenecks, negotiate trade-offs, and maintain alignment amid changing priorities.
• Partner to improve processes and streamline operations across tools and workflows.
• Use technical acumen to assess architecture, data, and integration impacts; influence scalable design decisions and mitigate risks with Engineering.
• Drive effective collaboration and communication across multiple technical and non-technical groups.

Requirements

• 6+ years experience as a Technical Program Manager, Engineering Operations, or similar in a fast-paced SaaS environment.
• Bachelor’s or Master’s degree in Computer Science (or related) or equivalent experience.
• Proven success leading complex, cross-functional programs across multiple systems and teams.
• Strong program management, organizational, and problem-solving skills; ability to balance technical depth and business context.
• Hands-on experience implementing or integrating GTM tools within Salesforce.

Nice-to-Haves (inferred from context)

• Experience managing or optimizing program delivery across multiple stakeholders and systems (technical + non-technical).