Senior Technical Account Manager

Role Overview

Join Incode as a Senior Technical Account Manager (TAM), owning complex technical relationships with Tier 1 financial services institutions. You will act as Incode’s primary technical authority for your accounts, operating confidently in regulated environments and leading formal change/release management.

Key Missions

• Build and maintain executive-level technical partnerships with Tier 1 financial services accounts.
• Own the technical account relationship end-to-end, including:
  • Architecture reviews
  • Roadmap alignment
  • Risk posture
  • Long-term platform strategy
• Lead formal change and release management:
  • Upgrade windows, test plans, customer communication
  • Rollback procedures
  • Ensure regulatory compliance during releases
• Support security reviews and compliance conversations with InfoSec/security stakeholders.
• Coordinate technical resources and partner with Account Directors on commercial strategy.

Profile / Requirements

• Exceptional communicator (executive briefings, incident postmortems, technical specifications).
• Multiplier mindset: create playbooks/tooling/frameworks and provide technical guidance for regulated customer needs.
• Full-stack fluency (debugging webhook failures, reviewing AWS architectures, presenting risk posture to compliance).
• Executive presence, including experience working with senior security leadership (e.g., CISO).
• Proactive account ownership: identify issues before customers do.
• Incident command experience leading major production incidents.
• AWS architecture experience, including multi-region and availability zone implications.
• 5+ years in a technical customer-facing role with ownership of Tier 1 enterprise accounts (e.g., TAM, CSE, Solutions Architect, or Principal SE).
• Scripting/automation skills: Python, Bash, or equivalent.
• Data analysis/reporting fluency (dashboards, health scorecards, SLA reports, trend analyses).
• Full-stack integration fluency (Web/Mobile SDKs, REST/webhooks, async patterns, SQL, logs, distributed tracing).
• Experience working with Tier 1 financial services in a technical capacity.
• Experience interfacing with security/compliance stakeholders (CISOs, InfoSec, internal audit).
• Familiarity with enterprise change management (model governance, freeze windows, release gating).
• Knowledge of at least two: SOC 2, PCI DSS, GDPR/CCPA, PIPEDA.
• Experience related to identity verification, fraud prevention, biometrics, or security products.
• Knowledge of mobile/client-side security threat modeling or related attacks (e.g., SDK injection attacks).
• Experience in a high-growth SaaS environment scaling during hypergrowth.

Nice-to-Have / Focus Areas (from the posting)

• Identity verification and fraud prevention domain expertise.
• Strong security review and compliance experience in regulated environments.